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Your search for 'member retention' returned 130 results
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Having a friendly array of staff and PTs to make members feel welcome is the single most
important factor for loyal gym users, according to a survey of more than one million
customers.
news •
11 Mar 2015
Virtuagym and benchmarking experts, Fitness KPI, have launched a new integration for UK
health club operators.
news •
19 Oct 2022
Ridgeway Leisure - sister company to Ridgeway Furniture; one of the leading locker manufacturers in the industry - has been experiencing growth in its spare parts and maintenance business
HCM issue 4 2019
Busy leisure facilities will understand the
significance behind an exceptional customer
relationship management (CRM) system.
product innovation •
12 Oct 2017
Mars Athletic in Turkey turned to
Life Fitness and Myzone to create a
compelling new HIIT zone for its clubs
HCM issue 10 2023
Collecting and analysing data is paramount for any health club wanting to its improve service quality
and retention, according to José Teixeira, head of customer experience at Portuguese fitness group
SC Fitness.
news •
25 Oct 2019
Keiser UK has worked on a new strength installation for Salt Gymnasia in Woolacombe that drives customer engagement and retention rates
HCM issue 9 2022
Parkwood Leisure, one of the UK’s most experienced
providers of leisure management working in partnership
with local authorities across England and Wales, has
extended its contract with Legend Club Management
Systems for a further three-year period.
product innovation •
13 Mar 2018
Core Health & Fitness, an innovative fitness company known for five of the most recognizable
brands in the industry, announces its partnership with Sony Europe B.V. (hereinafter 'Sony')
to offer the Advagym digital platform to their customers.
product innovation •
03 Feb 2022
Dr Paul Bedford outlines the key findings of his qualitative and quantitative retention reports
HCM Handbook 2015
Michelle Segar PhD explores how health clubs can retain members by helping them find joy in exercise, both inside and outside the gym
HCM issue 8 2015
Elaine Jobson, CEO of Jetts Fitness, has revealed the fitness company’s unique culture and
strategy behind member growth and retention in a competitive market.
news •
30 Nov 2022
oneone fitness, UK developer of premium software based solutions, has launched gym budd-e, an interactive fitness kiosk designed to transform members’ gym floor experience
HCM issue 9 2016
A 19th century mill in Hampshire has been converted into a high-end training gym by O’Shea and his partners
HCM issue 1 2021
Announcing the company's half-year results today (2 September), Richard Darwin, CEO of
The Gym Group (TGG), said the company was cashflow positive in the first month of
trading when gyms reopened and it was able to turn on its direct debit pipeline.
news •
02 Sep 2020
Addiction – a word laden with negativity. But isn’t that exactly what the fitness industry
wants? For members to be addicted (in a healthy way) to exercise – not just to increase
profits but, most importantly, so they can live happier, healthier and longer lives.
product innovation •
12 Jan 2021
Across the UK, the momentum is growing behind the public sector spa. David Thompson looks at the facilities leading the way
HCM issue 2 2013
GLL (Greenwich Leisure Limited), the UK’s largest
charitable social enterprise leisure provider, has
extended its contract with Legend Club Management
Systems for an additional three year period.
product innovation •
13 Mar 2018
GymNation is pioneering the future of
fitness with software specialist Perfect
Gym providing a scalable tech platform
to power and sustain its growth
HCM issue 3 2024
Will Orr, has been talking to HCM about the company’s
new strategy for 2024, as Kath Hudson reports
HCM issue 3 2024
Attendance is sky-high at Les Mills’ latest club in New Zealand – and virtual classes are playing a starring role
HCM issue 6 2016
Finlay Macdonald from Les Mills explores how to make the most of your finest group exercise instructors. Armed with enough influence to positively boost membership numbers, it’s vital to reward, train and value your best in class
HCM Handbook 2020
The artificial intelligence revolution
is ramping up across many industries.
Experts discuss how the fitness industry
can best utilise these new technologies
HCM issue 11 2019
The entrepreneurial founder of Move Technologies Group talks about creating MoveGB and the tech-based health-focused ventures that have followed
HCM issue 11 2023
Pre-exercise assessment can be used not only to prevent injury among elite athletes, but also to make health club members stick to their routines and feel looked after
HCM issue 5 2014
Software originally designed to fight crime is now being used to battle health club attrition. Dr Paul Bedford reports
HCM issue 1 2017
A look at the latest innovations in health and fitness from Agmis, Body bike, Hydrow and Aqua Physical
HCM issue 3 2019
KeepMe’s founder explains how machine learning can hyper-personalise engagement for gyms and drive retention
Fit Tech issue 2 2020
A look at how you can unlock hidden value in your operation with a complete end-to-end leisure management solution
HCM issue 9 2020
Tamara Bailey says clubs need to re-examine member engagement strategies
HCM issue 4 2020
Latest News
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Improving physical strength and fitness, mental health and confidence are the main reasons for joining ...
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Speaking to HCM, global CEO of Lift Brands, Ty Menzies, has confirmed that the company ...
Latest News
Planet Fitness has announced the repurchase of 314,000 shares at a rate of US$20 million. ...
Latest News
Xponential Fitness today indefinitely suspended founder and CEO, Anthony Geisler, saying it had been notified ...
Latest News
Fast Fitness Japan, master franchisee of Anytime Fitness in Japan, has acquired Eighty-8 Health & ...
Latest News
Xplor Technologies has unveiled a financing solution for small businesses, which aims to counter the ...
Latest News
HoloBike, a holographic training bike that simulates trail rides in lifelike 3D, is aiming to ...
HCM promotional features
Sponsored
Coaching workshops from Keith Smith and
Adam Daniel have been designed to empower
your team and transform your service
HCM promotional features
Sponsored
The New Keiser M3i Studio Bike brings ride
data to life to engage and delight members
HCM promotional features
Sponsored
University of Sheffield Sport has opened the doors of its flagship
Goodwin Sports Centre following a major refurbishment
HCM promotional features
Sponsored
GymNation is pioneering the future of
fitness with software specialist Perfect
Gym providing a scalable tech platform
to power and sustain its growth
HCM promotional features
Sponsored
Epassi, a provider of workplace wellness benefits, is creating a fitter
and more productive workforce, one membership at a time
HCM magazine
The European fitness sector is beating pre-pandemic numbers according to the 11th annual European Health & Fitness Market Report 2024 from Deloitte and EuropeActive, as Karsten Hollasch reports
HCM magazine
HCM People
Jen Holland
CEO: Edinburgh Leisure“Edinburgh Council will have a £143m budget shortfall by 2028/29 and so must find ways to become more efficient”
HCM magazine
With the industry experiencing a huge swing towards strength training, researchers recommend continuing to make the case for cardio
HCM magazine
Speaking on the LIFTS podcast recently, Xponential Fitness CEO Anthony Geisler said participation in studio cycling is down globally. Kath Hudson decided to investigate
HCM magazine
What needs to happen to integrate physical activity with
healthcare? Leaders in the sector share their thoughts
Sport Centre Team Leader Harrow School
£29,500pa + pension + benefits
Harrow, London, United Kingdom
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Join us at Elevate from 12-13 June in London for a special one-off live recording of The Game
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Company profiles
At IndigoFitness, we're not just about providing equipment; we're about delivering exceptional training spaces. We ...
Company profiles
GANTNER optimizes and simplifies the organisation of fitness clubs....
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